EnerjiSA is Turkey’s largest electricity distribution company providing services to 21 million users in 24 provinces. In this project, we designed their mobile app and added a help & support section.
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The public utility space is a competitive one, and as this competition continues to increase, power and utility providers are increasingly investing digital projects to improve their user experience. In this project, we created a better user experience by focusing on two things: providing user support and reducing the search effort.
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Offering users assistance within the app by providing different support options.
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Helping users find what they need quickly to satisfy their needs and drive conversion rates.
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