EnerjiSA is Turkey’s largest electricity distribution company providing services to 21 million users in 24 provinces. In this project, we designed their mobile app and added a help & support section.
The public utility space is a competitive one, and as this competition continues to increase, power and utility providers are increasingly investing digital projects to improve their user experience. In this project, we created a better user experience by focusing on two things: providing user support and reducing the search effort.
Offering users assistance within the app by providing different support options.
Helping users find what they need quickly to satisfy their needs and drive conversion rates.